Skip to main content

Important information – Upcoming changes related to your service provider at Victoria and Five Elms Medical Centre

As of 30 September 2025, East London NHS Foundation Trust (ELFT) will no longer hold the contract for Victoria and Five Elms Medical Centre. A temporary provider will be put in place to provide the same services as your current GP and we expect you to continue to see the same care teams, as staff working at the practice should transfer with the services. This means that as a registered patient you should not see any interruption in the services provided.

For further information, please read the Victoria and Five Elms patient letter.

Confidentiality

All of our practice staff are aware of the importance of confidentiality. We train staff on all aspects of confidentiality with respect to both manual and electronic health records. We keep all your health information confidential and secure in accordance with the Data Protection Act 2018, and have a legal responsibility to keep confidential held about you confidential.

In accordance with the Data Protection Act 2018 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and no charge administered. No information will be released without the patient’s consent unless we are legally obliged to do so. A request by a patient, or a request by a third party who has been authorised by the patient, for access under the GDPR (and DPA 2018) is called a subject access request (SAR).

Page published: 13 March 2024
Last updated: 13 March 2024