Important: Measles Alert

Following a recent outbreak of measles in London, we strongly advise all parents and carers to ensure that children are fully immunised with the MMR vaccine.

Measles is a highly infectious illness and can be serious, particularly for babies, pregnant women and people with weakened immune systems. Complications can include ear infections, pneumonia, seizures and, in rare cases, brain inflammation (encephalitis).

Please check your child’s Red Book to confirm they have received both doses of the MMR vaccine. If you are unsure about your child’s vaccination status, please contact the practice and we will be happy to check your records.

If you believe you or your child may have symptoms of measles please do NOT attend the practice in person.
Instead, please telephone the surgery or submit an online consultation so we can advise you safely.

For further information:

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Appointments

At Victoria and Five Elms Medical Centre, we operate an online system for booking appointments and medical advice. 

We use the online services platform, Bookable Navigator. This means you can submit a request for care online via the Bookable Navigator form.  

Bookable Navigator is our new online form and provides a quick and easy way to request an appointment or support from the practice. There is no need to register, and you can use the form straight away. 

When you submit a request, you’ll be asked a series of simple questions. Your answers help the practice team understand what you need, assess the urgency of your request and direct you to the most appropriate clinician or service. 

The system uses artificial intelligence (AI) to help organise the information you provide and suggest an urgency level for the practice team to review. AI does not make clinical decisions or decide your care. Every request is reviewed and actioned by a member of the practice team. 

Depending on your needs, you may be offered: 

  • A face-to-face appointment 
  • A telephone appointment 
  • A video consultation 
  • Advice by text message or telephone 
  • Signposting to another appropriate health care service 

If you’re unable to use the online service, our reception team can help you complete your request. 

If you don’t want to use online services, please contact the practice directly by phone to make a request.

Advice on Appointments

Urgent Appointments

For urgent appointments the fastest way to book one would be to submit a consultation via Bookable, our clinicians will do everything they can to manage the request promptly. If you are unable to access Bookable, you can request an appointment via telephone, visit our  Contact Us page for our contact details.

Routine Appointments

For routine appointments please submit a consultation via Bookable. Please see link below:

Bookable

If you cannot use Bookable, please call the practice and one of our receptionists will complete this for you. You can find our contact details, here.

You will receive a response the same day confirming how we will mange your request.

Changing and Cancelling an Appointment

If you can’t make your appointment, or it’s no longer required, please cancel it as soon as possible so we can offer it to another patient. You can cancel and change your appointment via telephone, visit our  Contact Us page for our contact details.

If your appointment was arranged via Bookable, you can cancel or reschedule your appointment through the Bookable.

 

 

Home Visits

We are able to visit very poorly and housebound patients in their homes. If you need a home visit please call the surgery by 10am so the Doctor can plan their rounds. Home visits are normally made between 12.30pm and 3.30pm.

View Your Medical Record

You can view your medical record using the  NHS app. The medical record feature gives you access to information such as: test results, medications, documents and letters, immunisation history, consultation history and allergy information. If you are unable to access the NHS app, you can request an appointment via telephone, visit our  Contact Us page for our contact details.

Download NHS App

Update Your Details

You can update your email address, change your address or other details and phone number with the NHS app. If you are unable to access NHS app, you can request an appointment via telephone, visit our  Contact Us page for our contact details.

Download NHS App

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