Get your flu jab

Getting your flu jab is the best way to protect you, your family and others, as flu cases are very high this year and can make people very unwell. The jab helps stop flu from spreading. This protects your local community and helps keep health services running. Speak with our reception team or call us to book your flu vaccination, today.

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Home / Appointments

Appointments

At Victoria and Five Elms Medical Centre, we operate an online system for booking appointments, prescription requests and medical advice.

Online services

We use the online services platform, Dr.iQ powered by Evergreen. This means you can now request appointments with us online via the Evergreen Life app.

With the Evergreen Life app, you can:

  • Order repeat prescriptions easily
  • Access your GP records and results
  • Request help from your GP surgery
  • Get insights on how to be as happy and healthy as possible

Please make sure that you only use the links or QR codes on this page to download the Evergreen Life app if you are registered at Victoria and Five Elms Medical Centre.

Click here to download the app on your mobile device or scan the QR code below to download the app.

 

 If you’re unable to download the app or don’t want to use online services, please contact the practice directly by phone to make a request.

Missed Appointments Policy

We understand that sometimes you may not be able to attend your booked appointment. If you cannot attend, help us by letting us know as far in advance that you cannot make your appointment. This means we can offer the appointment to another patient who needs it.

  • If you do not attend an appointment, our team will be in touch with you to ask why.
  • If you regularly miss your appointments, we may have to consider removing you from our practice.

Thank you for help in making sure we have enough appointments for all our patients.

Out of Hours 

When the Practice is closed, please call NHS 111 

Advice on Appointments

Urgent Appointments

For urgent appointments the fastest way to book one would be to download our Dr. iQ app or NHS app, our clinicians will do everything they can to manage the request promptly. If you are unable to access Dr. iQ, you can request an appointment via telephone, visit our  Contact Us page for our contact details.

Download NHS App

Routine Appointments

For routine appointments please download our Dr. iQ powered by Evergreen app. Then submit an ‘online consultation’.

Download Dr.iQ powered by Evergreen Life

If you cannot use Dr.iQ, please call the practice and one of our receptionists will complete this for you. You can find our contact details, here.

You will receive a response the same day confirming how we will mange your request.

Changing and Cancelling an Appointment

If you can’t make your appointment, or it’s no longer required, please cancel it as soon as possible so we can offer it to another patient. You can cancel and change your appointment via the Dr. iQ app or NHS app. If you are unable to access Dr. iQ or NHS app, you can request an appointment via telephone, visit our  Contact Us page for our contact details.

Download NHS App

Home Visits

We are able to visit very poorly and housebound patients in their homes. If you need a home visit please call the surgery by 10am so the Doctor can plan their rounds. Home visits are normally made between 12.30pm and 3.30pm.

View Your Medical Record

You can view your medical record using the Dr. iQ app or NHS app. The medical record feature gives you access to information such as: test results, medications, documents and letters, immunisation history, consultation history and allergy information. If you are unable to access Dr. iQ or NHS app, you can request an appointment via telephone, visit our  Contact Us page for our contact details.

Download NHS App

Update Your Details

You can update your email address, change your address or other details and phone number within the Dr. iQ app or NHS app. If you are unable to access Dr. iQ, you can request an appointment via telephone, visit our  Contact Us page for our contact details.

Download NHS App

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